Customer Service & Product Policies

for Mind Mistress Linda,
your lady hypnotist

NLP Master practitionner, Montreal, Quebec, Canada
Hypnosis sessions in French and English
NLP certified since 1996

 

HypnoticWishes Service Policies

General Policy Philosophy

Generally speaking, we want you to be a happy customer. We’ll deliver your purchases along a reasonable timescale, answer your questions, or refund you if you’re not happy – within reasonable limits. Those limits are explained below. For instance, it’s not reasonable to ask for a refund of a service or product you received a year ago. If you’re not completely satisfied, please contact us within thirty days of delivery via email or the Contact Page.

Privacy Policy

Any information submitted by site visitors and customers is private and will not be shared with any third party or person unless the customer specifically requests it (during couples counseling, for instance). This includes any data submitted via contact form, request form, email, text chat session, phone or Skype session. All your information is confidential and only accessible to your hypnotist or counselor.

Customer Service Policy

For customer service, you may expect a reply within two business days from the time of your request. Please use the Contact Page or email and specify “Customer Service” in the subject line for a prompt answer. Other requests outside of Customer Service may have longer delays.

What is included in Customer Service?

• Asking for recording recommendations that would best suit your needs.
• Questions about specific recordings you are considering buying, their usage and effects.
• Troubleshooting issues in using recordings you bought that do not produce expected results.
• Asking questions about session types and what to expect from them.
• Asking whether your goal is part of the services we offer or not.
• Concerns about after-effects of sessions and what to do about them.

What is NOT included in Customer Service?

• Telling us about your life without asking for a service or product.
• Asking for free life advice without asking for a service or product.
• Enquiring about what we may think of your situation and lifestyle.
• Engaging in discussions about topics of interest.

Session Appointment Requests

Allow a week for processing of session request forms when you are available within the following two weeks.

If you request sessions for a future longer than two weeks away, there may be additional delays in responding.

If your availability is limited to very specific dates, please put the date in the subject line. For instance, if you’re only available on March 3rd, and won’t be available again for a while, please use the Contact Page or email to send an additional message and specify “Session Request March 3” in the subject line. We cannot guarantee approval of new clients for sessions less than a week away, though it’s possible.

In Person Session Policy

If you wish to have an in person session, you must:

1. Provide a suitable location in Montreal, Quebec for this to happen. The home office is not designed for sessions.
2. Have previously taken and used a phone/Skype or text chat session. This is for safety reasons, as well as due to the high rate of cancellation of those who ask for a first session in person.
3. Ask at least a week in advance. Please plan ahead.

Session Return, Refund, and Cancellation policy

-Unused Sessions Refunds:

Any payments made for unused sessions will be refunded upon request. Please allow a week to process. You may use the Contact Page to make the request with the subject being “Refund Request.”

-Used Session Refunds:

If you are unsatisfied with your purchased session after receiving it, it is also refundable upon request. Please allow a week to process.

• Note that only the last used session is refundable. If you pay for one session and don’t like it, it will be refunded in full. If you buy a five-pack of sessions, use one and don’t like it, the five-pack will also be refunded in full. However, if you pay for ten sessions and receive those ten sessions over the course of ten weeks, you cannot decide you are unsatisfied with the entire set of ten sessions. Only the last session is refundable. The sole exception is the rare case of double and triple sessions done as one long extended session – those count as “one session” for refund purposes.
• Think about it this way. If you go to a restaurant to buy and eat a sandwich, you can return it if it’s bad. But if you eat it without complaint, come back the next week, order another sandwich and eat it, then you can’t ask for last week’s sandwich to be refunded. If it was bad, why would you order another one? Buying a second sandwich on another day means you accepted the previous one was good.

-Implied Service Cancellation:

Requesting a session refund terminates all current and future service relations. This means that if you ask for a session refund, you cannot later ask for another session. If you believe the service was bad, why would you ask for more? If you change your mind and later decide the refund was not justified, that the session was good and you want more, then you will have to pay once again for the refunded session before more sessions can be scheduled.

-Failed Session Replacement:

In some cases a session may go poorly due to unforeseen circumstances. For instance, Skype may fail to connect properly, or have so many interruptions as to make the session useless. This is no one’s fault, these things happen. Your counselor may be too sick with a cold to do a proper job. You may be called away for a family or work emergency during the call. In these sorts of cases, the session will simply be rescheduled and done again at no extra charge.

-Three Chances on Sudden Cancellations:

A three strikes rule applies to repeated session interruptions. If you need to cancel sessions for any personal reasons with less than 24 hour’s notice, it counts as a strike. Mishaps happen, that’s life, and you’ll be forgiven up to three times for that. But if your spouse or work keeps interrupting sessions and forcing a reschedule, then you need to figure some way to avoid that. The first three last minute or in-session reschedulings are free. After that, you will need to pay for wasting your counselor’s time.

HypnoticWishes Product Policies

Delivery

Digital Product Delivery: Delivery of digital products such as mp3 recordings is available immediately upon completion of the purchase via credit card. You will have three download attempts included in the purchase. In case of technical problems this can be extended.

Physical CD Delivery: Allow two weeks for the mailing of physical CDs, as these are no longer a commonly used option. Shipping times will vary by destination. Expect delivery 2 to 3 weeks after mailing in North America, and very rarely up to six weeks. After that delay, we will assume it has been lost in the mail and send another one upon request. Accelerated shipping requests will be handled on a case per case basis via email where additional fees are discussed. You will be notified once the mailing has been done.

Delivery Options and Fees

Recordings may be delivered via mp3 download or as physical Compact Disks via standard mail. There is no shipping cost on downloads. Regular shipping cost of physical CDs is included in the price. In the case of exotic locations, additional fees may be requested if the shipping cost exceeds 20% of the purchase price of these CDs.

Export Restrictions and Undeliverable Packages Refunds: Please be aware of your country’s export policy on such products. We will attempt to ship to any desired destination but cannot ensure it will pass your country’s customs. If the shipment is returned to us undelivered you will be notified and refunded within two weeks of that return.

Refunds Requests

Unclaimed Recordings Refund Policy:

Customers may ask for a full refund on any purchase of mp3s not yet downloaded or CDs not yet shipped. Allow a week for the refund to be processed. You may use the Contact Page to make the request with the subject being “Refund Request.”

Received Recordings Refund Policy:

Due to the ease of copying recordings, only the last order may be refunded for a total value not exceeding $500 US. This means that if you order $1000 of recordings and request a refund, only $500 of it will be refunded. This is to avoid unreasonable abuse of the refund policy for piracy.

• Let us assume you ordered twenty mp3 recordings (each at $50), for a total value of $1000 US. You dowload three of them, try one, don’t like it, and ask for a refund. You will then get a full refund, because the total received value is $150. That’s under the $500 cap, so we trust you with it.
• In the above situation, let’s say you downloaded all twenty mp3s, tried a few, and ask for a refund. You will then be refunded the maximum amount of $500, because we have no way to verify that you erased your copies.
• In the case where only some of the purchased recordings are not to your liking, substitutions may be negotiated at the merchant’s discretion. Really, we want you to be happy with what you have and willing to purchase more. We will discuss your needs and wants, and hopefully identify which products will best serve your purposes. Those substitutions will then be unlocked for you to download.

Physical products may be returned to the company distribution office located at: HypnoticWishes, 196A Montee Henrysburg, St-Bernard de Lacolle, Quebec, J0J1V0, Canada

 

HypnoticWishes Terms of Service and Privacy Policy

1. Terms

By accessing the website at //adult.hypnoticwishes.com/wp/, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

2. Use License

• • 1. Permission is granted to temporarily download one copy of the materials (information or software) on HypnoticWishes’s website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
       1. modify or copy the materials;
       2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
       3. attempt to decompile or reverse engineer any software contained on HypnoticWishes’s website;
       4. remove any copyright or other proprietary notations from the materials; or
       5. transfer the materials to another person or “mirror” the materials on any other server.
    2. This license shall automatically terminate if you violate any of these restrictions and may be terminated by HypnoticWishes at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

• • 1. The materials on HypnoticWishes’s website are provided on an ‘as is’ basis. HypnoticWishes makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
    2. Further, HypnoticWishes does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall HypnoticWishes or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on HypnoticWishes’s website, even if HypnoticWishes or a HypnoticWishes authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Accuracy of materials

The materials appearing on HypnoticWishes’s website could include technical, typographical, or photographic errors. HypnoticWishes does not warrant that any of the materials on its website are accurate, complete or current. HypnoticWishes may make changes to the materials contained on its website at any time without notice. However HypnoticWishes does not make any commitment to update the materials.

6. Links

HypnoticWishes has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by HypnoticWishes of the site. Use of any such linked website is at the user’s own risk.

7. Modifications

HypnoticWishes may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.

8. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Quebec, Canada and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

 

Privacy Policy

Your privacy is important to us.

It is HypnoticWishes’s policy to respect your privacy regarding any information we may collect while operating our website. Accordingly, we have developed this privacy policy in order for you to understand how we collect, use, communicate, disclose and otherwise make use of personal information. We have outlined our privacy policy below.

• • • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
    • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
    • We will collect and use personal information solely for fulfilling those purposes specified by us and for other ancillary purposes, unless we obtain the consent of the individual concerned or as required by law.
    • Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
    • We will protect personal information by using reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
    • We will make readily available to customers information about our policies and practices relating to the management of personal information.
    • We will only retain personal information for as long as necessary for the fulfilment of those purposes.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained. HypnoticWishes may change this privacy policy from time to time at HypnoticWishes’s sole discretion.